Accidents are rare, but can be incredibly complex to manage correctly. Mazda Accident Aftercare exists to give all Mazda owners access to specialist support from experts that know the ins and outs of the process. Our goal is to take away stress, ensure that you are aware of your rights, and make it easier to get quality repairs and a fair outcome if you need to claim.

By taking care of everything after a crash, we help to streamline the process, and help avoid common pitfalls to prevent you from needing to worry. This saves you time and can save you money by preventing unexpected costs, providing clarity that helps you to manage claims effectively.

Absolutely. Following an accident you may have options that you are unaware of, and your choice can affect the quality of repair and service that you will be offered. Your Mazda has been engineered with precision for performance and reliability, so it is critical to ensure that repairs are done to our manufacturer standards.

If you claim through your insurer or the third party, while they may try to offer expedited repairs, they are inclined to strictly manage costs. This means that they may not offer you genuine parts, and may suggest that repairs are undertaken outside of our approved group of and regularly quality facilities. Our support can help you to avoid this situation, no matter who your insured by.

If you’re not at fault, you may experience your insurance company and third party insurance companies trying to contact you. This is because the at fault party’s insurance provider will be responsible for putting you back in the position you were in before the accident (as far as money can do that), but your experience in seeking these damages can vary significantly.

The at fault third party may contact you with an offer to manage your claim into a process that they control. Your own insurer may also look to capitalise on the situation and recommend a ‘claims management company’ for you to use in order to generate revenues from your crash. This may result in your vehicle being repaired at a location that is not approved by Mazda, and may not use genuine OEM-approved parts.

You do not have to let either insurer manage your claim. Instead, you may be able to manage a claim through an common process in the industry known as ‘Accident Management’. Our Mazda Accident Management service can help you get approved repairs. Our support also comes with the added benefit of preventing you from needing to pay your excess or risking your no claims discount.

We saving you time and money while giving you the facts and information you need to decide on the right steps forward for you, through managing accessing to the highest quality Mazda approved repairs throughout. This helps to get rapid approval for the work to start, and where relevant, may help to avoid insurers writing your car off unnecessarily.

Alongside our supervision of repairs, the repairs themself will be backed by our comprehensive guarantee, and if your vehicle is in warranty, this helps ensure that it remains in tact. During repair you may also be eligible for a like-for-like hire car, so our oversight helps make this convenient and in line with your needs.

When it comes to notifying insurers and settling claims, we will help you fulfil your obligations and liaise with your insurer going forward. So if your insurer contacts you, you can mention that you are using Mazda Accident Aftercare to manage the process.

Yes. Even if you decide to claim with your insurer, you can still seek support from Mazda Accident Aftercare. When your insurer is liable for paying for losses incurred, they may choose to use their own network of repairers that they have negotiated commercial arrangements. Unfortunately, the default repair location they offer may not necessarily be a Mazda Approved Bodyshop. Using a repair location that is not Mazda Approved could compromise your vehicle value and affect your warranty if improper methods or non-genuine parts are used.

Even when you are at fault, you have a right to choose a Mazda Approved bodyshop. Your insurer may have written additional excess charges into your policy for you exercising this right. Mazda Approved Bodyshops are qualified to professionally inspect your vehicle, providing you with the information you need and comprehensively evidence the repairs required, and the rationale for using only Mazda Approved methods. When arranged properly, this may also represent the most cost effective option for the paying insurer.

Mazda Accident Aftercare can help you 24-7, empowering you to focus on what is important and communicate efficiently with your Insurance provider.

Mazda Accident Aftercare is free to all Mazda drivers. Our support is delivered in the interest of ensuring that you get the right services following an accident and that repairs are managed efficiently by our approved specialists. If you file a claim, costs involved in repairs are the responsibility of the ‘at fault’ party’s insurer that is identified as liable.

Where we help you with services we recover our costs from the insurer. Even if you were at fault, you can still rely on us for recovery, help arranging repairs and courtesy vehicles, and guidance throughout.

Mazda Accident Aftercare will never charge you a fee to support you, and if you are not at fault and choose to use us to manage your claim, you will never have to pay any excess to your insurer.  This is because we take care of repairs and get reimbursed later from the ‘at fault’ party’s insurer.

If you do need to make a claim and are determined to be at fault, we can help shed light on how your insurer may act and how your policy details may impact your excess. Insurers generally will push for a repair location preferred by them which might not be favourable to you. However, your vehicle is a precision engineered by Mazda for performance and quality, and as such is critical to ensure that it is repaired to the highest standard. For this, there is no better choice than a Mazda Approved Bodyshop.

Unfortunately, some insurance policies are written to may also charge a ‘additional excess’ for not using their directly contracted network of repairers. Insurers do however have a consumer duty to ensure the repairer choice does not result in a worse outcome for you and Insurance policies are also based on a principle of ‘like for like’ reinstatement. In many cases, you may have a strong argument for choosing a Mazda Approved Bodyshop, particularly if your Mazda is under our warranty or extended warranty, or there are advanced systems such as ADAS that require Mazda calibration. Using a non-manufacturer approved repairer can void that warranty, so your insurer may waive an additional excess if you take practical steps to highlight these considerations.

Our support can help you here, and also often increases efficiency of repair. Our quality trained engineers can supply you with important details which can help you to clearly demonstrate that manufacturer-approved processes or advanced repair methods are required to repair your Mazda.

Remember, It is your right to choose where you want your vehicle repaired, so our involvement helps you to make sure insurers are fair with how they treat you, and fair in what they pay to get the job done properly.