Mazda Accident Aftercare Service

Mazda Accident Aftercare

Free 24-7 recovery and specialist support to arrange next steps when you need us most.
Get started online
Call us first
Make sure to call us first after an accident

If the worst happens, our dedicated team of accident specialists are in your corner.

Accidents can be complex, with crucial details to capture, repairs to arrange, and insurers to liaise with. Our experts help all Mazda owners to get the best outcomes. So following an accident, the first thing you should do is call us. We help you handle the situation, keep you informed, and keep you moving.

We will coordinate free recovery to a Mazda Approved Bodyshop if needed. From here, it can be inspected properly for an accurate estimate and an efficient approval process for repairs that protect your warranty and your vehicles value.

Regardless of the circumstances and no matter who you’re insured by, you have a right to choose Approved repairs and Genuine parts. Our experienced team can take care of liaising with insurers on your behalf, giving you peace of mind and avoiding wasted time on hold.

Trusted support from end to end

From guidance at the scene, to help with managing claims, and everything in between. You can rely on us for stress-free assistance to get what is best for you and your Mazda.

Guidance Image
Support Throughout

No matter if it's a major crash or a minor bump, our 24/7 UK team can help you handle the situation. Our accident specialists will provide free, practical guidance on what to do and what comes next, while they handle the stress of arranging services you need.

Recovery Image
Rapid Recovery

If your vehicle is undriveable, we’ll arrange complimentary rapid recovery to a Mazda Approved Bodyshop. There, your Mazda will be inspected by our certified technicians, ensuring it receives the highest standard of care.

Repair Image
Quality Mobility during Repair

We coordinate your repairs with the services you’re eligible for, so while your Mazda is being repaired, you may get access to a replacement car that you deserve, keeping you on the move without disruption.

Accident Management Image
Trouble-free Accident Management

If the accident in your Mazda wasn’t your fault, we save you the stress of dealing with insurers. With our accident management service, you will not need to make an insurance claim and will have no excess to pay. This means that there is no impact on your no-claims bonus.

We take better care of your Mazda
Guaranteed benefitsMazda Accident AftercareUK Insurers
Genuine Mazda Parts
Mazda Certified Technicians
Mazda Factory Approved Finish
Your Mazda warranty & safety rating preserved*
Your Mazda's residual vehicle value maximised

* If your insurer uses non-genuine parts which subsequently fail, they will not be covered under your Mazda warranty.

Complimentary support 24/7
Call us any time or save our number in case you need it later. We’re here for you, whatever the situation.

Phone**

0800 015 0367

**Calls may be recorded for training and quality purposes
Did you know? Image - Car repair
Helping you get the right repairs

You have the right to choose who repairs your Mazda and ensuring that it is repaired to the highest quality standards is essential to protecting your vehicle’s safety, performance and long-term value. Mazda Approved Bodyshops are equipped with the specialist tools, training and knowledge required to restore your vehicle to the level of care and precision it was designed with.

With Mazda Accident Aftercare, our dedicated team will guide you through the process, arrange trusted repairs through a Mazda Approved Bodyshop convenient for you, and help you work with your insurer wherever possible so you have clarity throughout.

Repairs are completed using genuine Mazda parts and approved repair methods, and are backed by our comprehensive repair guarantee. This ensures that your warranty remains intact and you can enjoy your Mazda for years to come.

Frequently asked questions
If you can't find what you're looking for, call us and our Expert Advisors can assist you right away

Important next steps after an accident

The moments after an accident matter. Our guide walks you through what to do, so you can focus on what's important.
Mazda important actions - woman handing man a key
Mazda Accident Aftercare

Mazda Accident Assistance is provided by Wrisk Transfer Limited, registered in England and Wales under company number 10657213.

Registered office: 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited authorised and regulated by the Financial Conduct Authority, Firm reference No. 788062.

The FCA’s register can be checked for details of their permissions, history and contact details.

To understand how we may process your information read our Privacy Notice.

Terms of UsePrivacy NoticeCookies

The Mazda Accident Aftercare service is available in the UK when you call Mazda first on 0800 015 0367 following an accident. The service is not available for misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.

Complimentary accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. A replacement car is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Mazda Approved Bodyshop. We may provide a courtesy car for the period of the repair if the incident is your fault, or if the incident is not your fault, we may also be able to provide a like-for-like hire car, subject to your eligibility.

If the incident is your fault, in some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Mazda Accident Aftercare service with a Mazda Approved Bodyshop. Some insurers may charge an additional excess for using our repairers, so we will ensure that you check your policy prior to repairs starting.

Copyright © 2026 Mazda Car Corporation (or its affiliates or licensors)